Orders of £40 or over are delivered free of charge within our local area. Orders under £40 attract a delivery charge of £6.75p which is added at the checkout. We deliver to SO, PO 1 - 29, BH 1-11 and BH 22-26 postal code areas. Unfortunately deliveries are not available outside these postcode areas.
All orders are delivered by our own vehicles within 3 working days of order. We do endeavour to deliver even faster but please do not rely on anything less than 3 working days. Saturdays, Sundays and Bank Holidays are not counted as working days. We are not able to specify particular delivery slots.
If you will not be available to take delivery please give us details of either a neighbour who will be happy to accept on your behalf or an area where we can leave your goods.
Cancellation / Returns
You as the customer, have the right to cancel or return your product within 7 working days from receipt, without providing a reason. This is subject to the product being returned unused and with its original packaging. The customer has a statutory duty to take reasonable care of an item while in their possession, and is responsible for safe return of the product and any costs incurred. Once we have received the goods we will refund their full cost, but excluding any delivery charges
Any faulty goods should be returned (subject to proof of purchase and notification of your intention to return the goods). In accordance with the Sale of Goods Act 1979 (as amended) consumers may also return goods which do not conform to the contract unless they have been informed in advance of any change or substitution and have agreed to such. We will make arrangements to collect faulty items as soon as possible after you notify us.
If the product you purchase is defective, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. We will not be liable to you for any loss of profits, administrative inconvenience or disappointment.